Quick summary before you use our service
By using Vietnam GoEasy, submitting a request, uploading documents, contacting support, or making payment, you agree to the terms below. Vietnam GoEasy is a private travel-assistance service, not a government agency.
- We assist with preparation and coordination. Final decisions remain with airlines, airports, immigration officers, and relevant authorities.
- You must provide accurate information. Passport details, travel dates, photos, and contact details must be correct and complete.
- Urgent cases require fast replies. Late responses, unclear files, or missing information may affect timing and available options.
- Fees and refund handling depend on the work stage. Please review your service summary before payment.
Our service role
Vietnam GoEasy provides private support for travelers who need help with Vietnam visa and airport-assistance services.
- We may assist with document review, form preparation, urgent visa support, eVisa correction support, airport service coordination, and travel guidance.
- We do not issue visas and do not make government, airline, airport, immigration, boarding, or entry decisions.
- Any approval, refusal, delay, entry decision, exit decision, boarding decision, or airport-security decision belongs to the relevant authority or operator.
Applicant responsibility
You are responsible for providing complete, accurate, and truthful information when using our service.
| Information type | What you should check | Why it matters |
|---|---|---|
| Passport details | Name, passport number, nationality, date of birth, expiry date | Wrong details may affect visa use, correction options, or travel eligibility. |
| Travel details | Arrival date, departure date, port, flight timing, service timing | Timing affects urgent options, airport support, and service availability. |
| Documents and photos | Clear files, correct format, readable passport, suitable portrait photo | Unclear or missing files may delay handling. |
| Contact details | Email, WhatsApp, Telegram, phone number | We may need to reach you quickly during urgent or correction cases. |
Passport details
Check: name, passport number, nationality, date of birth, and expiry date.
Why: wrong details may affect visa use, correction options, or travel eligibility.
Travel details
Check: arrival date, departure date, port, flight timing, and service timing.
Why: timing affects urgent options, airport support, and service availability.
Documents and photos
Check: clear files, readable passport, correct format, and suitable portrait photo.
Why: unclear or missing files may delay handling.
Contact details
Check: email, WhatsApp, Telegram, and phone number.
Why: we may need to reach you quickly during urgent or correction cases.
Processing time and urgent service
Processing time depends on the selected service, business hours, weekend or holiday timing, document quality, case status, authority handling, and how quickly you respond.
- Urgent options are handled as quickly as possible based on the available option.
- Very close flight cases should contact support before payment whenever possible.
- Weekend and holiday support may require manual confirmation.
- Estimated timing is not a guarantee of approval, entry, boarding, or government processing speed.
Fees and payment
Fees may include service fees, urgent fees, government fees, airport-assistance fees, add-on fees, and payment-processing charges depending on the selected service.
- You should review the service summary before payment.
- Some special cases may require a manual quote before payment.
- Bank, card, PayPal, exchange-rate, or gateway fees may be handled according to the selected payment method.
- Prices and availability may change when case details, timing, service level, or government/partner requirements change.
Cancellation and refund
Cancellation and refund handling depends on the stage of work and the reason for the request.
| Stage | Typical handling |
|---|---|
| Before work starts | Cancellation may be easier to review. |
| After review or preparation starts | Fees may be partially or fully non-refundable depending on work already performed. |
| After submission, correction, urgent handling, or airport coordination starts | Fees may be non-refundable according to policy and case facts. |
| Rejected, delayed, incorrect, or changed cases | Reviewed based on the specific facts, service stage, and applicable policy. |
Before work starts
Cancellation may be easier to review.
After review or preparation starts
Fees may be partially or fully non-refundable depending on work already performed.
After submission, correction, urgent handling, or airport coordination starts
Fees may be non-refundable according to policy and case facts.
Rejected, delayed, incorrect, or changed cases
Reviewed based on the specific facts, service stage, and applicable policy.
Communication and support
You agree to receive service-related communication through the contact details or channels you provide.
- Keep your email, WhatsApp, Telegram, or phone reachable while your request is being handled.
- Late replies may affect urgent processing, correction options, or airport-service availability.
- Support messages may be kept for service follow-up, quality control, and record purposes.
Privacy and document handling
Your information is handled according to our Privacy Policy and operational service needs.
- We may use submitted documents and information to provide the service you requested.
- We may share necessary information with relevant service partners when needed for your request.
- We do not sell your personal information.
Limits of responsibility
Vietnam GoEasy is not responsible for issues caused by incorrect information, late replies, unclear documents, authority decisions, airline rules, airport conditions, technical problems outside our control, or changes made after service handling begins.
- We cannot guarantee visa approval, entry approval, exit approval, boarding, or airport clearance.
- We cannot control changes in government policy, holidays, system downtime, airline rules, or airport operations.
- Travelers should always check their visa result, passport validity, travel dates, and airline requirements before travel.
Common questions
Is Vietnam GoEasy a government website?
No. Vietnam GoEasy is a private travel-assistance service. We are not a government agency and do not issue visas.
Can Vietnam GoEasy guarantee approval?
No. We can help with review, preparation, correction support, urgent support, and coordination, but final decisions belong to the relevant authorities.
Should I contact support before paying for an urgent case?
Yes, especially if your flight is very close, your application is already pending, your case has errors, or your travel date is during a weekend or holiday.
Where can I read the refund policy?
You can review the refund policy at Cancellation & Refund. Specific cases are reviewed based on timing, work stage, and case facts.